Refund and Returns Policy for Langunie

Effective Date: January 8, 2025

At Langunie, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a clear and easy-to-understand return and refund policy. This policy explains the process for returning items, requesting refunds, and exchanges for products purchased through our website https://langunie.com/. By using our website or purchasing our products, you agree to the terms outlined in this Refund and Returns Policy.

1. Return Eligibility: What You Need to Know

We accept returns for most items within 30 days of your purchase, as long as they meet the following conditions:

  • The product is unused and in original condition.
  • The item is unopened and still in its original packaging.
  • The item has not been personalized or customized.
  • The item is not marked as final sale.

Please note that we do not accept returns on clearance or sale items, perishable products, or gift cards, unless the item is defective or damaged upon receipt.

2. How to Return an Item

To return an item purchased from Langunie, follow these simple steps:

  1. Contact our customer support team at info@langunie.com within 30 days of receiving your order. Include your order number, item details, and reason for return.
  2. After reviewing your return request, our team will provide a Return Authorization Number (RA) and detailed return instructions.
  3. Package the items securely in their original packaging, including all accessories, manuals, and parts.
  4. Send the items to the address provided by our team. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  5. Once we receive your return, we will inspect the items to confirm they meet our return conditions and process your refund.

3. Refund Process: When and How We Process Refunds

Once your return is approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to reflect in your account after the return is received and approved.

Please note:

  • Shipping fees are non-refundable unless you received a defective or incorrect item.
  • If your order was purchased using a gift card or promo code, the refund will be issued as store credit unless otherwise stated.

Refunds will not be processed for products returned after the 30-day return window has passed.

4. Exchanges: Need a Different Size or Model?

We do not offer direct exchanges. However, if you need to exchange a product for a different size, color, or model, we recommend returning the item and placing a new order. This ensures you receive the replacement item without delay while your return is processed.

To exchange an item:

  • Follow the return process and initiate a return for the original item.
  • Place a new order for the replacement item on our website.

5. Defective or Damaged Items: What to Do

If you receive a damaged or defective item, please notify us immediately by emailing info@langunie.com. Include clear photographs of the damage or defect along with your order number. We will offer you a full refund or a replacement, based on your preference and stock availability. In cases of defective or damaged items, return shipping costs will be covered by Langunie.

6. Non-Returnable Items: Exclusions from Our Return Policy

The following items cannot be returned under any circumstances:

  • Gift cards.
  • Custom or personalized products.
  • Opened or used products, such as consumables, worn apparel, or opened electronics.
  • Final sale items or clearance items.

If you are unsure whether an item can be returned, please contact us before making a purchase.

7. Customer Responsibilities: What You Need to Know

As a customer, you are responsible for the following when making a return:

  • Return Shipping Costs: You are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.
  • Item Condition: The returned item must be in its original, unused condition, with all packaging, tags, and accessories intact.
  • Timeliness: Returns made outside the 30-day return window cannot be processed.

8. Policy Updates

Langunie reserves the right to update or modify this Refund and Returns Policy at any time. We will notify you of any changes by posting the updated policy on this page. We encourage you to review this page periodically to stay informed of any modifications.

9. Contact Us: Get in Touch

If you have any questions regarding our Refund and Returns Policy, or need assistance with a return or exchange, feel free to contact us. Our customer support team is here to help!

Langunie
Street: 3206 Davis Place, Toledo, Ohio, United States
Phone: 419-245-6275
Email: info@langunie.com
Website: https://langunie.com/

Langunie is committed to providing high-quality products and exceptional customer service. We want every customer to be satisfied with their purchase, and we strive to make your shopping experience with us as convenient and enjoyable as possible. This Refund and Returns Policy ensures a smooth and transparent process for all returns, exchanges, and refunds.